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We bring the Digital Enterprise to life. The end-to-end, cross-functional storyline tells the story of “CNT Industries”, a fictional engineering company specializing in the development of intralogistics solutions.
At the heart of CNT Industries is an integrated demo landscape that makes the interaction between people, technology, and processes tangible.
Products range from intelligent, configurable robots to high-rack storage solutions.
Developer of intralogistics solutions
Representation of the "Digital Enterprise"
250+ customers in the sectors industry, wholesale, and food retailing
€200m+ in revenue
2,000+ employees
We bring the Digital Enterprise to life. The end-to-end, cross-functional storyline tells the story of “CNT Industries”, a fictional engineering company specializing in the development of intralogistics solutions.
At the heart of CNT Industries is an integrated demo landscape that makes the interaction between people, technology, and processes tangible.
Products range from intelligent, configurable robots to high-rack storage solutions.
Developer of intralogistics solutions
Representation of the "Digital Enterprise"
250+ customers in the sectors industry, wholesale, and food retailing
€200m+ in revenue
2,000+ employees
Follow the story of CNT Industries along the entire value chain and find out how initial contact with a prospective customer ultimately results in an installed warehouse robot.
Customer service does not end with the sale: Experience an optimized end-to-end service process that enables real-time monitoring of warehouse robots and, in the event of anomalies, digitally maps the entire process, from the problem report to the problem resolution by the field service team.
The initial contact with a sales prospect is recorded and qualified as a lead. The lead is converted into a sales opportunity based on a high level of interest, initiating further sales activities. In the quotation phase, the warehouse robot is configured, and a quotation is generated. Once the customer accepts, the quotation becomes a sales order.
The materials required to produce warehouse robots are identified during production planning, after which an availability check is conducted. If individual components are not in stock and therefore must be procured, the production material request becomes a requirement.
The resulting requirement can be met through procurement via suppliers. Since there are several suppliers to choose from, a request for quotation is created. The most favorable supplier is awarded the contract. The goods receipt cancels the requirement.
Once the order has been released for production, production planning begins. Within the framework of capacity planning, plans are made regarding the required machines as well as the production personnel. During the processing of the production order, work instructions are used to ensure quality. 3D models help to visualize complex steps.
During goods delivery, the warehouse robot is transported to the customer and put into operation. At the same time, its “digital twin” is created, which can be monitored in real time via connection to the Internet of Things. Anomalies can thus be detected at an early stage and corrected before any issues occur.
Should the warehouse robot malfunction, it automatically reports a service case. Service cases are prioritized based on severity. An initial review might reveal that the issue can only be solved on site by a service technician, in which case the service ticket is forwarded to field service management.
The field service manager receives the service call on their planning board and arranges for all tools and replacement products necessary for the technician assignment. This ensures that the issue is resolved as quickly as possible. Furthermore, the optimal technician with the necessary skills as well as free capacity is found.
The technician receives the service call on their mobile device and accepts it. All documentation, from travel and working time to tools used and components replaced, takes place digitally on the mobile device. The mobile capture of the contact person’s signature on site concludes the service call.
Cross-process reporting enables a holistic view of the company, from the value chain to the supporting processes. Among other things, this facilitates the real-time comparison of sales target planning with the current sales pipeline as well as with actual sales.
Follow the story of CNT Industries along the entire value chain and find out how initial contact with a prospective customer ultimately results in an installed warehouse robot.
Customer service does not end with the sale: Experience an optimized end-to-end service process that enables real-time monitoring of warehouse robots and, in the event of anomalies, digitally maps the entire process, from the problem report to the problem resolution by the field service team.
The initial contact with a sales prospect is recorded and qualified as a lead. The lead is converted into a sales opportunity based on a high level of interest, initiating further sales activities. In the quotation phase, the warehouse robot is configured, and a quotation is generated. Once the customer accepts, the quotation becomes a sales order.
The materials required to produce warehouse robots are identified during production planning, after which an availability check is conducted. If individual components are not in stock and therefore must be procured, the production material request becomes a requirement.
The resulting requirement can be met through procurement via suppliers. Since there are several suppliers to choose from, a request for quotation is created. The most favorable supplier is awarded the contract. The goods receipt cancels the requirement.
Once the order has been released for production, production planning begins. Within the framework of capacity planning, plans are made regarding the required machines as well as the production personnel. During the processing of the production order, work instructions are used to ensure quality. 3D models help to visualize complex steps.
During goods delivery, the warehouse robot is transported to the customer and put into operation. At the same time, its “digital twin” is created, which can be monitored in real time via connection to the Internet of Things. Anomalies can thus be detected at an early stage and corrected before any issues occur.
Should the warehouse robot malfunction, it automatically reports a service case. Service cases are prioritized based on severity. An initial review might reveal that the issue can only be solved on site by a service technician, in which case the service ticket is forwarded to field service management.
The field service manager receives the service call on their planning board and arranges for all tools and replacement products necessary for the technician assignment. This ensures that the issue is resolved as quickly as possible. Furthermore, the optimal technician with the necessary skills as well as free capacity is found.
The technician receives the service call on their mobile device and accepts it. All documentation, from travel and working time to tools used and components replaced, takes place digitally on the mobile device. The mobile capture of the contact person’s signature on site concludes the service call.
Cross-process reporting enables a holistic view of the company, from the value chain to the supporting processes. Among other things, this facilitates the real-time comparison of sales target planning with the current sales pipeline as well as with actual sales.
The interaction between people, technology, and processes is one of the core issues of digitalization.
As a holistic approach which combines these three elements, the Digital Enterprise pursues the optimization of business processes along the digital value chain through the symbiosis of people and technology.
Technology: SAP Service Cloud
People: Service
Processes: Incident-to-Service
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Technology: SAP FSM
People: Service
Processes: Incident-to-Service
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Technology: SAP APM
People: Service
Processes: Incident-to-Service
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Technology: SAP DMC
People: Production
Processes: Engineer-to-Order, Plan-to-Manufacture
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Technology: SAP Analytics Cloud
People: Finance & Controlling
Processes: Plan-to-Report
Linked with
Technology: SAP Sales Cloud
People: Marketing, Sales
Processes: Lead-to-Cash, Configure-Price-Quote
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Linked with
Technology: SAP Emarsys
People: Marketing
Processes: Lead-to-Cash
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Linked with
Technology: SAP HXM
People: Human Resources
Processes: Recruit-to-Retire
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Linked with
Technology: SAP CPQ
People: Sales
Processes: Lead-to-Cash, Configure-Price-Quote
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Linked with
Technology: SAP S/4HANA
People: Sales, Service, Purchasing, Production, Logistics, Finance & Controlling
Processes: Lead-to-Cash, Configure-Price-Quote, Engineer-to-Order, Plan-to-Manufacture, Source-to-Pay, Incident-to-Service,Plan-to-Report
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Linked with
Technology: SAP Ariba
People: Purchasing
Processes: Source-to-Pay
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Linked with
Technology: SAP BN4L
People: Logistics
Processes: Lead-to-Cash, Source-to-Pay
The SAP Sales Cloud home page provides sales staff with a quick overview of all important information.
Dashboards are used to summarize different reports in one view and provide a holistic view of the current sales pipeline.
The well-structured display of activities within a sales cycle enables optimal control and increases the probability of closing.
Understanding your contacts’ network of relationships helps you build long-term relationships with your customers.
Consistent processes require consistent transparency. The document flow displays relationships clearly: from the lead all the way to the invoice.
SAP CPQ enables the consistent creation of complex product configurations. Dynamically calculated prices can be transferred into a quotation with ease.
Flexible and easily configurable Production Operator Dashboards (PODs) are used to transfer and access all relevant production information.
The Integrated Planning Tool (REO) is used to perform detailed planning with regard to resource documents, machine status, employee assignments, qualifications, and tool availability.
The integrated SAP Analytics Cloud functionality allows relevant manufacturing information to be visualized and evaluated in real time.
The status of events reported in regard to a shipment can be tracked in real time. The route traveled, the current location, and the remaining distance to the customer can be seen on the map.
The fulfillment of a sales order can be verified via the document flow. In this way, quickly completed as well as delayed items can be identified in order to take action and optimally fulfill the customer's request.
Potential logistics partners connected to the network can be filtered, found and linked with your own account using various parameters.
SAP Ariba Guided Buying provides demand drivers with automated guidance through processes, enabling intelligent purchasing.
SAP Business Network is the largest B2B network in the world, connecting buyers and suppliers.
On their individual dashboards, each buyer can see everything of importance at a glance.
The combination of reporting and planning in SAP Analytics Cloud enables complete and detailed planning at all levels, including immediate analyses and comparisons of actual, budget and forecast data.
In SAP Analytics Cloud, reports are used individually and interactively not only to obtain an overview more quickly and effectively, but also to analyze detailed information in a targeted manner.
Centralize customer service communication with the help of SAP Service Cloud. Increase the efficiency of your service processes and establish service quality standards to ensure customer satisfaction.
SAP FSM optimizes your field service processes, from planning to execution.
Up-to-date equipment information from SAP ERP or SAP S/4HANA is available virtually in real time, providing access to essential information for optimal planning and execution of field service operations.
The planning and dispatching board supports field service management in planning resources according to demand in order to optimally carry out service assignments. Required skills and qualifications as well as the distance to the site are taken into account.
Service technicians have digital access to information via the mobile app. All relevant information about a service call, from travel times to materials used, can be recorded directly on the mobile device.
Documentation on service calls can be summarized in the form of service reports. Customer signatures can be digitally stored and sent as a summary by email.
The SuccessFactors homepage gives employees and managers an overview over current tasks and quick access to important activities.
The recruiting pipeline view enables recruiters to get clarity and speeds up the recruitment process.
Thanks to SuccessFactors Onboarding, new employees can be integrated, provide personal information and access onboarding documents before their first day of work.
26.09.2023 - 05.10.2023
Experience the story of CNT Industries LIVE through our five-part webinar series.
More Details13.06.2023 - 27.06.2023
The five sessions of The Digital Enterprise LIVE webinar series in German are now available for download.
More Details